This week, Store to Door was featured in a video from Multnomah County about the important work we can all be doing to support our friends and neighbors, while maintaining safe practices!
Join us in our work!
As we work to update our policies to minimize the potential exposure of our clients, volunteers and staff, we continue to monitor and reinforce the policies that we have outlined previously. This update is in response to the revised rules issued by the state that will be in place from November 16, 2020 – May 4, 2021. (available online here). The Store to Door Senior Management Team has reviewed the rules to ensure we are compliant with all rules and new requirements, including developing a staff training session. In both Fred Meyer shopping locations, we also operate under the policies of the stores (available online here).
In this update we want to underscore that we continue to promote and enforce Physical distancing. All employees and volunteers must maintain a distance of 6 feet or more to carry out their job and volunteer duties. We continue to evaluate our Office space and our workflow practices in the Fred Meyer stores to ensure social distancing and, where possible, minimize the time that employees and volunteers are working in close proximity.
We also want to underscore our longstanding practice of requiring the proper use of a Mask as a face-covering. We require all individuals (including employees and volunteers) to wear a mask in our office, in our stores and when making client deliveries. Mask requirements include moving around the office for even simple tasks like using the restroom or using the printer. Masks must be worn at all times in the stores.
If you are a volunteer with a medical exemption from wearing a mask, we welcome you to support our work as a volunteer from your home as an order-taker or making calls in our volunteer Friendly Caller program. For the health and safety of Fred Meyer employees, customers, our staff members, and our other volunteers, we cannot allow volunteers in the stores or as a driver without a mask, even if the volunteer has a medical exemption.
We continue our ongoing practices of cleaning and sanitation. Hand sanitizers are available both in the office and the two stores. We encourage all staff and volunteers to use sanitizer frequently. In the office, we follow the cleaning protocol at least once a day. Cleaning is a nonnegotiable for those of us in the office. We have assigned a list of responsibilities, and we are on a daily sanitizing schedule wiping everything down and cleaning the bathroom. We have revised cleaning practices to ensure that we comply. In the stores, we follow sanitizing practices by frequently wiping down equipment.
We have established a COVID-19 infection and notification process for staff, volunteers and staff members. If a volunteer or staff member reveals that they have tested positive for COVID, they are required to quarantine until their healthcare provider gives medical clearance. Oregon rules require to tell employees, and volunteers of the positive test if staff members or volunteers “were within 6 feet of a confirmed COVID-19 individual for a cumulative total of 15 minutes or more.” If a client reports testing positive, we also have process to notify the drivers of a potential exposure.
Our practices have allowed us to increase the number of seniors and those with disabilities served, without interruption since the COVID Pandemic began last March. With the increase in the number of COVID cases, our Senior Management Team is doing all we can to be transparent and protect the health and safety of our clients, volunteers, and staff. If you have any questions, please contact our office at (503)200-3333. Thank you for your understanding.
Click to read our previous updates
As Multnomah County continues to manage the COVID-19 pandemic, Store to Door monitors, and adapts our practices to ensure the health and safety of our staff and volunteers as necessary. In our office, we continue to stagger our staff schedules to maintain safe social distancing and have invested in technology to allow staff members to work from home effectively. Masks are required in the office when staff members or volunteers are close to each other. We also continue to practice safe-distancing and follow enhanced cleaning practices.
In stores, the use of hand sanitizers and the wearing of masks continue to be required for staff and volunteers shopping and delivering to seniors. Store to Door provides sanitizer and masks to those who do not bring their own. Thanks to the ongoing and generous donations from the Renaissance Foundation, our delivery drivers have access to KN95 masks.
We continue to follow a no-contact delivery model and have added a volunteer-driven friendly caller program to reduce the social isolation of the clients we serve.
Thank you for helping us stay safe and providing us ongoing feedback that helps us improve our safety practices!
As you may know, Multnomah County entered Phase 1 on June 19, 2020, and, along with Washington and Clackamas counties, will remain in Phase 1 for at least three weeks. For Store to Door, this means little change to our current operations. Staff and volunteers continue to practice safe-distancing and follow enhanced cleaning practices. The use of hand sanitizers and the wearing of masks continue
s to be required for staff and volunteers shopping in stores and delivering to seniors. Store to Door also provides sanitizer and masks to those who do not bring their own. We continue to follow a no-contact delivery model and have added a volunteer-driven friendly caller program to reduce the social isolation of the clients we serve.
The Oregon Health Authority recently issued a mandatory requirement to wear masks, face shield, or face coverings in public spaces. This mandate includes grocery stores. Store to Door already complies with this mandate. We have required all staff and volunteers to use masks since the Centers for Disease Control and Prevention issued its recommendation on May 1, 2020. A similar store policy governs the employees of Fred Meyer (see here).
Recently, Multnomah County Chair Deborah Kafoury stated that it was “unrealistic” to expect that Multnomah County will be reopening soon. For Store to Door, that means we will continue to implement our safety procedures to prevent the spread of the Coronavirus. As you know, that means that we follow the guidelines of Centers for Disease Control, including maintaining social distancing and working remotely. For all volunteers and staff, we provide gloves, masks, and hand sanitizer. We also continue enhanced cleaning in the office and making no-contact deliveries. Thank you for helping us stay safe and for providing us ongoing feedback that helps us improve our safety practices!
Store to Door continues to take the health and safety of our staff, volunteers, and clients seriously. We continue to adapt our prevention strategies to support the most recent recommendations of the Centers for Disease Control and the Oregon Health Authority. The Centers for Disease Control has issued guidance that recommends the use of cloth face coverings or masks to help slow the spread of COVID-19 (see here). We understand that this recommendation is essential, “especially in areas of significant community-based transmission (CDC statement).” Store to Door is seeking to make face masks available to all staff members and volunteers, shopping or delivering.
We encourage volunteers to bring a face mask to their volunteer service and will attempt to maintain an adequate supply of masks on shopping days for use by volunteers. We will prioritize drivers for the distribution of masks. All other safety precautions, including social distance, the availability of hand sanitizer, and gloves, will continue.
Governor Kate Brown’s executive order 20-12 continues to underscore the importance of our grocery delivery services for homebound seniors and those with disabilities. Our program is still operational and needs community volunteers to help us meet the increased need for services by seniors most at risk for the Coronavirus (COVID-19). Volunteers serving our program are delivering essential services to seniors, and are allowed under executive order 20-12. Please consider sharing your time (volunteer here) or resources (donate here).
Store to Door’s Response to the COVID-19 pandemic
Store to Door is a nonprofit agency that is a volunteer-based grocery shopping and delivery service in Portland, Oregon serving over 700 clients annually. We support independent living for seniors and adults with disabilities. Many of our clients are homebound or have limited access to the community. Because we are delivering groceries to a vulnerable population we are taking our role in preventing the potential spread of the Novel Coronavirus (COVID-19) seriously. In fact, because our program reduces the need for seniors to shop for groceries in stores, we actually prevent vulnerable seniors from potentially being exposed to the Coronavirus. Store to Door staff meets on a regular basis to ensure that we are taking recommended steps to protect the health of our staff, volunteers and clients. Our actions so far include:
1. In our office, we have implemented a mandatory stay at home when staff or volunteers are sick. We have also implemented an enhanced cleaning policy that includes daily, wiping down of doorknobs, counters, and keyboards as well as enhancing the cleaning of common areas and bathrooms. Signs about how to prevent coronavirus have been posted at our offices and information handouts are available to all staff and volunteers.
2. For the past two weeks, we have included an informational pamphlet about the Novel Coronavirus (COVID-19) developed by the Oregon Health Authority (see here) in all client grocery deliveries. We will continue to include these informational fliers in order deliveries to ensure that we reach all clients.
3. We are encouraging our order takers to work remotely from home for those volunteers seeking to reduce their potential exposure in the community.
4. When we take orders from clients, we inform them of our “no contact” or “limited contact” deliveries.
A no contact delivery is where the driver knocks on the door and leaves the groceries at the door (in paper bags). The delivery driver steps back 6 feet or more when the client comes to the door. The delivery driver waits while the client brings groceries into his/her home and the conversation with the client is at a distance of 6 feet or more.
A limited contact delivery is when both the client and the driver are comfortable with the driver bringing groceries into the client’s home leaving the groceries either at the door or on a counter in the kitchen according to the client preference. The delivery driver maintains a distance from the client and steps back outside of the home after setting down the groceries. The conversation with the client is at a distance of 6 feet or more.
5. For volunteer shoppers, we are working with Fred Meyer to monitor their company actions (see here) related to the Novel Coronavirus (COVID-19). We require volunteers who are ill to stay home. We also encourage healthy volunteers to continue to support vulnerable seniors by shopping on Wednesdays and Thursdays.
We currently provide hand sanitizers and are also implementing social distancing strategies for staff and volunteer shoppers. If you can support us as a volunteer shopper contact Kelsey Hecker, at 503-200-3333 extension 108 or email@example.com
6. Store to Door staff is working closely with county government and community partners to coordinate additional prevention measures. We will update this bulletin as needed.
7. Finally, we are coordinating our actions with the Fred Meyer Stores where we shop to make sure that we are promoting the optimal health and safety of our staff, volunteers, and the vulnerable clients we serve. Please see the corporate policy of Fred Meyer for more information about the actions the stores are taking to prevent the spread of the virus (see here).
For more information about Store to Door’s response to the Novel Coronavirus (COVID-19), please contact Mark Fulop, MA, MPH, Executive Director (503) 200-3333 extension 101 or firstname.lastname@example.org
On February 26th, Home Instead Senior Care PDX sponsored deliveries to 109 local homebound seniors and people with disabilities through Store to Door’s Support-A-Day program.
Along with the sponsorship, an energetic team of Home Instead employees volunteered to grocery shop for Store to Door clients at our Beaverton Fred Meyer location.
Serving Portland and Beaverton, Home Instead Senior Care PDX works to enhance the lives of aging adults and their families with caregiving and support services designed to enable seniors to age comfortably and safely in their own homes.
For more information about Store to Door Support-A partnership program, visit our Corporate Sponsorship page!
In January, employees at Kaiser Permanente joined with friends and family members to make a mountain of handmade, heartfelt greeting cards for Store to Door. We can’t wait to share them with our clients, and we are grateful for KP’s commitment to making a difference in our community!
Bank of America sponsored a week of grocery deliveries to homebound seniors and people with disabilities in the Portland area. As a part of Store to Door’s Support-A-Week program, Bank of America paid delivery costs for 241 orders, consisting of groceries, prescriptions, and other household items. Bank of America employees also supported Store to Door’s work by volunteering to help shop client orders at both Hollywood Fred Meyer and Beaverton Town Center Fred Meyer.
For more information about Store to Door Support-A partnership program, visit our Corporate Sponsorship page!
Store to Door is pleased to announce that Mark Fulop has been named as the organization’s new Executive Director effective December 16th, 2019. Mark joins Store to Door with a wealth of senior management experience—having served in nonprofits, county health departments, and academic universities. His career has focused on supporting community-based health and social programs.
For the last decade, Mark has been a consultant to nonprofit, government, and philanthropic organizations. He helped dozens of Portland organizations create effective boards, develop strategic plans, and strengthen programs that serve the community. Mark’s education includes degrees in Public Health and Educational Technology.
“Mark is a strategic thinker and empowering leader who brings with him extensive experience in the nonprofit community and a rare combination of expertise in public health and technology,” says Store to Door Board President Mike Beaty. “We are excited to welcome him into our family.”
In addition to his extensive professional experience, Mark has served as a volunteer Board Member with several different organizations, including Reading Results, Community Music Center, and Resolutions Northwest. Mark volunteered with Social Venture Partners Portland and, with his two children, volunteered for over a year at the PACS Food Pantry.
“Store to Door builds community by connecting volunteers with seniors and people with disabilities. The program goes beyond delivering groceries and actively promotes the social health, equity, and well-being of those needing support. Store to Door is a unique approach to strengthening the social fabric of our neighborhoods,” Mark says. He continues, “I am honored to build on the legacy of this great organization and to work with the board to support our amazing staff and volunteers as we seek to make an even greater impact in the lives of those we serve.”
Held each year on the first Tuesday after Thanksgiving, #GivingTuesday affords us an opportunity to celebrate charitable giving, and to begin the holiday season by supporting those causes we feel strongly about. Since its inaugural year in 2012, #GivingTuesday has become a movement that celebrates and supports giving and philanthropy with events throughout the year and a growing catalog of resources.
We hope you will remember Store to Door this #GivingTuesday, and help us continue our work delivering nourishment, connection, and dignity to homebound seniors and people with disabilities here in the Portland area.
“I was going to the store about 6 weeks in between. Now, I can eat fresh fruits and vegetables every day.”
– Store to Door Client
PacificSource Health Plans sponsored a day of grocery delivery costs for more than 110 homebound seniors and adults with disabilities on November 13th through Store to Door’s Support-A-Day program.
Employees of PacificSource also celebrated the week by volunteering to grocery shop for Store to Door clients at Beaverton Town Center Fred Meyer, along with 30-45 other Portland-area volunteers.
PacificSource Health Plans support came as a part of a $2,500 grant awarded to Store to Door through PacificSource’s Healthy Communities Giving Program, which is aimed at partnering with communities in order to “achieve health, resiliency, and well-being for individuals and families.”
For the month of November, we’re putting the spotlight on long-time volunteer, Leigh! We asked Leigh about her involvement with Store to Door, her holiday traditions, and the multiple ways in which she gets involved serving her community!
Q. How long have you been volunteering with Store to Door and what do you help us with?
A. I have been volunteering with Store to Door for several years. I help shop at the Beaverton Fred Meyer and make calls for shopping orders.
Q. Which volunteer role with us is your favorite and why?
A. I love calling my clients. Since it is the same group every week, we have gotten to know each other well. Many look forward to my call, not only to take their order, but also to talk with a friend. They are so appreciative of our organization and the care shown to them from all of us -the callers, shoppers, delivery drivers, and the administrative office staff.
Q. You frequently bring along a furry friend while volunteering – tell us about your pup!
A. I am a puppy raiser for Guide Dogs for the Blind and have my pup with me at the office and while shopping. As a puppy raiser, I work with the pups from 9 weeks until 14-16 months when they return to the Guide Dog campus for their 3 + months of formal training. I used to bring Tahiti, a black lab brindle, who is now a working guide. She’s back in Portland and her handler is on my call list. I am currently raising Haviland, a yellow lab, who has become a regular at the office and shopping with me at Fred Meyer.
Q. Any challenges to volunteering while also training?
A. I love this organization and enjoy my volunteer jobs with Store to Door. They are also great working opportunities for my guide pups in training. The dogs are exposed weekly to office settings in a busy room with lots of people and several hours at Fred Meyer shopping, checking carts, and doing the belt line check out.
Q. The holidays are approaching, what’s your favorite family holiday tradition and why?
A. When my sons were young, we started doing ‘holiday adoptions’ for families at Albina Head Start. My boys are now 21 and 24 and they still go with me to deliver our gifts to the families.
Q. Does you pup get spoiled during the holidays? What’s a special treat your dog gets?
A. We have a lot of guidelines to follow to prepare our pups for their formal guide dog training, but they have lots of time off at home to play, get lots of snuggles, and just be “dogs.” Their treats are tug toys to play with me or my pet dog, and always a new bone for Christmas.