Store to Door’s 2020 story is one of resilience and commitment. Despite the challenges brought on by the COVID-19 pandemic, our community joined together to support our essential service during this global health crisis. Thanks to the commitment of our incredible volunteers, supporters, corporate partners, and community members, we were able to support the health, safety, and social connections of Store to Door clients during a time of unprecedented need, expand our program capacity to serve additional homebound clients weekly, and add new services to address the social isolation experienced by homebound seniors during the pandemic. Thank you for your unwavering commitment to our mission which resulted in such an impactful year for Store to Door!
In order to prioritize client, volunteer, and staff wellbeing during the COVID-19 pandemic, Store to Door adopted a new ‘no-contact’ delivery model in 2020. We also adapted CDC, state, and county government recommended safety practices for both store and office locations. With the support of our wonderful community, we made 14,323 deliveries to 879 unique clients, both record-breaking increases over our
2019 numbers . Despite the challenges of volunteering during the pandemic, our volunteers gave 18,306 hours of their time, nearly 1,000 more hours than in 2019.
Homebound members of our community are at increased risk of social isolation—centering social connection and engagement has been a major focus of our program in addition to delivering literal nourishment. In the Spring of 2020, we heard from many of our clients that they were feeling more isolated and worried during the pandemic. To respond to this newly identified need by our clients, we piloted a new Friendly Caller program in 2020. Each week, more than 30 Store to Door volunteers make calls to clients to provide a friendly connection. These volunteers pay attention to client’s emotional and mental state, and refer to other supports and social services as necessary.