Store to Door’s 2020 story is one of resilience and commitment. 

Store to Door’s 2020 story is one of resilience and commitment. Despite the challenges brought on by the COVID-19 pandemic, our community joined together to support our essential service during this global health crisis. Thanks to the commitment of our incredible volunteers, supporters, corporate partners, and community members, we were able to support the health, safety, and social connections of Store to Door clients during a time of unprecedented need, expand our program capacity to serve additional homebound clients weekly, and add new services to address the social isolation experienced by homebound seniors during the pandemic. Thank you for your unwavering commitment to our mission which resulted in such an impactful year for Store to Door!

Thank you for helping deliver groceries to my mom, Clara! We are greatly appreciative of your dedicated staff and volunteers. Kudos to Priscilla (phone order) and Mike (delivery) for their hard work and helping brighten my mom’s day when they make contact with her!

Diane and John, Family Members of Clara, a Store to Door Client

In order to prioritize client, volunteer, and staff wellbeing during the COVID-19 pandemic, Store to Door adapted a new no-contact delivery model in 2020. We also implemented CDC, state, and county government-recommended safety practices for both store and office locations. With the support of our wonderful community, we made 14,323 deliveries to 879 different clients, both record-breaking increases over our 2019 numbers. Despite the challenges of volunteering during the pandemic, our volunteers gave 18,306 hours of their time, nearly 1,000 hours more than in 2019. According to data from, the cumulative value of volunteer time given by the Store to Door community in 2020 totaled more than $516,588 in value!

Raj, one of Store to Door's clients, with Delivery Driver Volunteer Amy

Homebound members of our community are at increased risk of social isolation—fostering social connection and engagement has been a major focus of our program in addition to delivering literal nourishment. In the Spring of 2020, we heard from many of our clients that they were feeling more isolated and worried during the pandemic. To respond to this newly identified need by our clients, we piloted a new Friendly Caller program in 2020. Each week, more than 30 Store to Door volunteers make calls to clients to provide a friendly connection. These volunteers pay attention to client’s emotional and mental state, and refer to other supports and social services as necessary.

Client orders, ready to be checked out
Volunteer Shopper Jaylla
Store to Door Client Rosemary, with Volunteer Delivery Driver Rebecca

Thank you for being part of Store to Door’s resilience and success in 2020. We welcome your continued partnership to sustain independent living for homebound seniors and adults living with disabilities across Portland—our community impact is made possible by your support!

Plus: Make a gift today and your contribute will be matched by a generous anonymous donor, up to a total of $1000! Double your impact in support of homebound our homebound clients!

Thank you to all the tireless men and women who shop for and deliver this order. I can’t begin to tell you how much I appreciate you.

Verlena, Store to Door Client