Governor Kate Brown’s executive order 20-12 continues to underscore the importance of our grocery delivery services for homebound seniors and those with disabilities. Our program is still operational and needs community volunteers to help us meet the increased need for services by seniors most at risk for the Coronavirus (COVID-19). Volunteers serving our program are delivering essential services to seniors, and are allowed under executive order 20-12. Please consider sharing your time (volunteer here) or resources (donate here).
Store to Door is a nonprofit agency that is a volunteer-based grocery shopping and delivery service in Portland, Oregon serving over 700 clients annually. We support independent living for seniors and adults with disabilities. Many of our clients are homebound or have limited access to the community. Because we are delivering groceries to a vulnerable population we are taking our role in preventing the potential spread of the Novel Coronavirus (COVID-19) seriously. In fact, because our program reduces the need for seniors to shop for groceries in stores, we actually prevent vulnerable seniors from potentially being exposed to the Coronavirus. Store to Door staff meets on a regular basis to ensure that we are taking recommended steps to protect the health of our staff, volunteers and clients. Our actions so far include:
1. In our office, we have implemented a mandatory stay at home when staff or volunteers are sick. We have also implemented an enhanced cleaning policy that includes daily, wiping down of doorknobs, counters, and keyboards as well as enhancing the cleaning of common areas and bathrooms. Signs about how to prevent coronavirus have been posted at our offices and information handouts are available to all staff and volunteers.
2. For the past two weeks, we have included an informational pamphlet about the Novel Coronavirus (COVID-19) developed by the Oregon Health Authority (see here) in all client grocery deliveries. We will continue to include these informational fliers in order deliveries to ensure that we reach all clients.
3. We are encouraging our order takers to work remotely from home for those volunteers seeking to reduce their potential exposure in the community.
4. When we take orders from clients, we inform them of our “no contact” or “limited contact” deliveries.
A no contact delivery is where the driver knocks on the door and leaves the groceries at the door (in paper bags). The delivery driver steps back 6 feet or more when the client comes to the door. The delivery driver waits while the client brings groceries into his/her home and the conversation with the client is at a distance of 6 feet or more.
A limited contact delivery is when both the client and the driver are comfortable with the driver bringing groceries into the client’s home leaving the groceries either at the door or on a counter in the kitchen according to the client preference. The delivery driver maintains a distance from the client and steps back outside of the home after setting down the groceries. The conversation with the client is at a distance of 6 feet or more.
5. For volunteer shoppers, we are working with Fred Meyer to monitor their company actions (see here) related to the Novel Coronavirus (COVID-19). We require volunteers who are ill to stay home. We also encourage healthy volunteers to continue to support vulnerable seniors by shopping on Wednesdays and Thursdays.
We currently provide hand sanitizers and are also implementing social distancing strategies for staff and volunteer shoppers. If you can support us as a volunteer shopper contact Kelsey Hecker, at 503-200-3333 extension 108 or firstname.lastname@example.org
6. Store to Door staff is working closely with county government and community partners to coordinate additional prevention measures. We will update this bulletin as needed.
7. Finally, we are coordinating our actions with the Fred Meyer Stores where we shop to make sure that we are promoting the optimal health and safety of our staff, volunteers, and the vulnerable clients we serve. Please see the corporate policy of Fred Meyer for more information about the actions the stores are taking to prevent the spread of the virus (see here).
For more information about Store to Door’s response to the Novel Coronavirus (COVID-19), please contact Mark Fulop, MA, MPH, Executive Director (503) 200-3333 extension 101 or email@example.com